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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) License Generation key; generation Setup > Recorder
B) License Generation key; System > License
C) Avaya CR License Code; Recorder Status > Ports
D) Avaya CR License Code; System > License

2. Which two servers require a License Activation key?

A) Avaya Contact Recorder Slave
B) Avaya Contact Recorder Standby
C) Avaya Contact Recorder Master
D) Avaya Central Replay Server

3. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.

4. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya Contact Center manager Server (CCMS)
B) Avaya IP telephones
C) Avaya Communication Server 1000 Call Server
D) Avaya media Application Server
E) Avaya Communication Server 1000 Gateway

5. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workplaces
B) Groups
C) Agent user configuration
D) Business Rules
E) Workstations

Solutions: