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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. HTTP
- B. UDP
- C. TCP
- D. TIP
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
What value is used for Variable REQUERY_NO ANSWER?
- A. 4
- B. 3
- C. 2
- D. 1
Correct Answer: B 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the agent with the Most Attributes
- B. the number of calls the agent has taken
- C. Longest Available
- D. the Weight of the attribute
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Agent Desk Settings
- B. configure the Administrators
- C. configure Route teams and Skill targets
- D. configure Skill groups and Skill targets
- E. configure Agent Route Groups
Correct Answer: A,D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which user role must be assigned to the ToExtVXML variable in the ICM script?
- A. Agent Admin Role
- B. Config Manager Role
- C. ICM Script Admin Role
- D. Internet ScriptEditor Role
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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