6209 Exam topics
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- Implementation Validation
- Configuration
- Implementation Preparation
- Installation
- Implementation Troubleshooting
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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation | 20% | - Multimedia components setup - CCT server installation - Database and platform configuration |
| Configuration | 30% | - Agent desktop and user profiles - Routing and skill management - CCT core configuration - Multimedia channels (email, chat, web) |
| Integration & Connectivity | 15% | - Third-party and CRM integration - Web services and APIs - Avaya Aura Session Manager integration |
| Validation & Troubleshooting | 15% | - Monitoring and logging - Post-implementation verification - Fault isolation and resolution |
| Implementation Preparation | 20% | - Pre-installation planning - Licensing and security - Architecture overview - System requirements |






