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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.

A) Ask each tester to admit share spreadsheet.
B) Give all stakeholder the ability to edit the shared spreadsheet.
C) Enable history y in the shared spreadsheet.

2. After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

A) Explain that the term is a Salesforce industry standard.
B) Confirm each user story includes a clear who, what, and why.
C) Update the environment to use language specific to CK.

3. The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

A) Heat Map
B) Journey Map
C) Process Map

4. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

A) Change the user story to the sales manager persona.
B) Replace the specific feature with a goal.
C) Add a quantifiable reason why the feature is needed.

5. Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?

A) Use CRM Anal Analyst actionable insights.
B) Investigate building a custom app.
C) Review relevant apps on the AppExchange

Solutions: