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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für häufig auftretende Veränderungen bei geringem Risiko und geringen Kosten verantwortlich?

A) Erfüllung anfordern
B) Release- und Bereitstellungsverwaltung
C) Zugriffsverwaltung
D) Incident Management

2. Welche drei Arten von Metriken sollten von einem Unternehmen erfasst werden, um die kontinuierliche Verbesserung des Service (CSI) zu unterstützen?

A) Strategisch, taktisch und operativ
B) Technologie, Prozess und Service
C) Kritische Erfolgsfaktoren (CSFs), Key Performance Indicators (KPIs), Aktivitäten
D) Return on Investment (ROI), Value on Investment (VOI), Qualität

3. Was ist der Einstiegspunkt oder die erste Ebene des V-Modells?

A) Servicelösung
B) Serviceanforderungen
C) Service Release
D) Kunden- / Geschäftsanforderungen

4. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?

A) Das SLA deckt eine einzelne Kundengruppe für alle von ihnen genutzten Services ab
B) Eine SLA für einen Dienst ohne Kunden
C) Das SLA deckt einen Service für alle Kunden dieses Services ab
D) Eine SLA, die alle Kunden für alle Services abdeckt

5. Zu welchen Prozessen gehört es, zu verstehen, wie die Nutzung von Services durch Kunden im Laufe des Business Lifecycle variiert?

A) Nachfragemanagement
B) Management der Komponentenkapazität
C) Service Portfolio Management
D) Service Level Management

Solutions: