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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Incident handling workflow in SAP environments - Support organization structure and roles |
| Topic 2: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Topic 3: SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| Topic 4: Incident Management Fundamentals | - IT service management principles and lifecycle - Incident vs. service request differentiation - Basic SAP support process overview |
| Topic 5: Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
What data objects can be accessed in form routines? (Choose two)
- A. All data objects that are defined in the current program (no matter in which processing block).
- B. All data objects that have been defined locally in the form.
- C. All data objects that have been explicitly passed via the Interface.
- D. All data objects in modules that are being called from the current form.
Correct Answer: B,C 🗳️
You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
- A. In the function key settings of the Menu Painter
- B. In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
- C. In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
- D. In the element list of the Screen Painter
Correct Answer: B,C 🗳️
Why are SAP Notes important for message handling? (Choose two)
- A. They allow customers to help themselves.
- B. An SAP Note can only be released after dual control.
- C. They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
- D. SAP Notes inform customers about strategy.
Correct Answer: A,C 🗳️
What kind of function modules may include changes to database tables? (Choose two)
- A. Remote enabled function module
- B. Update function module
- C. Normal function module
- D. No function modules at all. Database changes are usually not performed in function module.
Correct Answer: A,B 🗳️
Which of the following are update types? (Choose two)
- A. Synchronious update
- B. Overtaker update
- C. Global update
- D. Local update
Correct Answer: A,D 🗳️
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