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Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce FSL-201 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce FSL-201 Exam then he should take this exam.
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Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Technician Mobility | 10% | - Configure Field Service mobile app - Manage work completion and reporting - Enable offline functionality and sync |
| Dispatcher Console | 15% | - Manage assignments, Gantt charts, and filters - Navigate console and configure views - Monitor resources and update appointments |
| Initial Configuration | 15% | - Enable Field Service licenses and settings - Configure profiles, permission sets, and access - Set up geocoding and data integration rules |
| Contractor Management | 10% | - Configure scheduling preferences for third parties - Set up contractor capacity and visibility - Track work performed by contractors |
| Introduction to Salesforce Field Service | 10% | - Identify use cases and business value - Understand data model and architecture - Define components and capabilities |
| Core Field Service Elements | 20% | - Define operating hours and service territories - Set up service resources, locations, and products - Configure work orders, service appointments, and assets |
| Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Create work rules and service objectives - Manage appointment lifecycle and status transitions |
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Evan 
Cora 
Nora 
Tab 
Lennon 
Catherine 
Julius 
Hunter 
Max 
Dempsey 
Gale 
Nina 
Lennon 
Kerwin 
