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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the built-in Dialpad.
C) Use the Call History.
D) Use the .NET Client.

2. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must know what groups to create for the new location.
B) You must have images of all the users located at the new location.
C) You must have Admin rights for Genesys Cloud
D) You must have the basic profile data for the users at the new location.
E) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) Windows 10 mobile
B) EOS
C) IOS
D) Android
E) Blackberry OS

4. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) WebRTC phone trunk
B) External trunk
C) SIP phone trunk
D) Network interface trunk

5. Where should the WAN interface of the Edge appliance connect?

A) A network segment that has access to your internal LAN.
B) A network segment that has outbound access to the public Internet.
C) A network segment that is not accessible to the public Internet.
D) A network segment connected directly to Customer Care.

Solutions: