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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) True
B) False

2. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) AI-driven outcome prediction
B) Sentiment-based agent scheduling
C) Predictive web tracking
D) Intelligent agent selection

3. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A) Real-time visitor context
B) Automated time tracking
C) Increased personalization
D) Triggering new firewall rules

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Website behaviors like clicks and form submissions
C) Only events that involve a live agent
D) Only system-generated call logs

5. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) True
B) False

Solutions: