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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 3: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 4: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based
A) 2 and 3
B) 1 and 2
C) 1 and 4
D) 3 and 4
2. An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?
A) Assured conformance
B) Fast development
C) Co-created value
D) Valuable investments
3. What does a digital organization have to do to create or maintain a competitive advantage?
A) Change how the IT function develops products and services
B) Provide multiple, integrated support channels for products and services
C) Use digital products to automate interactions with consumers
D) Deliver innovative new products and services quickly and reliably
4. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
A) Chaos engineering
B) Definition of done
C) Infrastructure as code
D) Minimum viable product (MVP)
5. A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?
A) By ensuring that demand forecasting is considered as a part of the 'definition of done'
B) By creating chaos engineering tools to test the resilience of the service under various conditions
C) By estimating the resources required to develop a minimum viable product in order to identify costs
D) By developing plans to ensure that the service can recover quickly from outages
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |






