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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) 管理システムプロセスの要件
B) ビジネスに不可欠なサービスをサポートするもの
C) サービス管理の計画と実装のプロセス
D) スコープ内のすべてのプロセス

2. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) インシデント管理
C) 顧客関係管理
D) 変更管理

3. IT サービス管理の導入を成功させるには何が必要ですか?

A) 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント
B) プロセス構造の開発を担当する専門部門の任命
C) 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
D) 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同

4. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C) IT スタッフの情報セキュリティを効果的に管理するため
D) 重要なサービスのみの情報セキュリティを効果的に管理するため

5. 構成ベースラインとは何ですか?

A) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
B) サービスプロバイダーの能力のベンチマーク
C) 構成監査レポート
D) リリースに割り当てられた変更リクエスト

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