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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. An organization receives thousands of monitoring alerts daily. Most alerts never require action.
What should be improved FIRST?

A) Knowledge management policies
B) Event filtering and correlation rules
C) Service catalog design
D) Incident categorization structure

2. Which of the following is the BEST description for events?

A) Configuration item's change o! state that can be observed
B) Configuration item's change of state that has significance for the management of a service
C) Configuration item's change of state regardless of its impact
D) Configuration item's change of state that might lead to financial losses

3. Which specific skill is required by a service desk manager when performance the activity `defining the objectives of monitoring?

A) Expertise in automation
B) Expertise in monitoring tools
C) Knowledge of the event logging procedures
D) Understanding service value for stakeholders

4. What type of service requests is not available to users when a service is designed for a no- request operations?

A) A request specific to service utility
B) A how-to request
C) A request to register a complaint
D) A request to register a compliment

5. Which process has an output of 'stakeholder notifications'?

A) Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
B) Event handling
C) Monitoring and event management review
D) Monitoring planning

Solutions: