How much does ServiceNow Certified CIS CSM costs
- Types of questions: Performance Based Questions
- Passing Score: 60% or higher
- Length of Exam: 85 min
- Examination Fees: $400 USD
- Examination Name: ServiceNow Certified CIS CSM
- No of Questions: 85 Questions
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Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Architecture and Security
- Business Cases / Use Cases
- Proven Practices for Implementation
- Baseline Application Functionality
Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Key Performance Indicators and Benchmarks
- Value proposition
- Selection of appropriate features and functions to meet business requirements
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For more info read reference:
CIS-CSM Official Certification Site
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Best Practices and Knowledge Management | 10% | - Knowledge management functionality - Article quality and search - CSM implementation best practices |
| Topic 2: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform analytics and reporting tools - Special handling notes, SLAs, and targeted communications - Customer portals and service catalog setup |
| Topic 3: Case management | 17% | - Case actions, tasks, and escalations - Major issue management - CSM workspace usage - Case state flows and lifecycle - Case digests and service definitions |
| Topic 4: CSM configuration | 38% | - Case types configuration - Supported communication channels - Routing and assignment rules - CSM application setup |
| Topic 5: CSM foundational data model | 27% | - Contracts and entitlements - Install base management - Business models - Product models |






