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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
| System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
| Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A) a Media Processing Platform (MPP) server
B) the remote application server
C) an auxiliary EPM server
D) the primary EPM server
2. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
A) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
B) On the Report Data Configuration page of the EPM, enable Periodic Download.
C) Start your Media Processing Platform (MPP) servers.
D) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
3. You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
A) /opt/Avaya/InstallAgent/download
B) /var/spool/mail
C) /opt.Tomcat/apache-tomcat-6.0.32/webapps
D) /var/llb/pgsql/data
E) /home
4. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A) The specified VoIP gatekeeper or SIP gateway is incorrect
B) The Postgres service on the Experience Portal manager (EPM) is not running
C) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
D) One or more MPP system resources are overloaded
5. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
B) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
C) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,D,E | Question # 4 Answer: A,C | Question # 5 Answer: C |






