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Avaya Oceana® Solution Support Sample Questions:

1. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA and invites the agent to a chat room.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED workflow requests chat attributes for the Context Id from C Store.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED sends a resource request to CS with chat attributes for a suitable agent.

2. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manage FQDN.
B) It should match the Switch Connection Name in the AES server.
C) It should match the Communication Manager IP address.
D) It should match the Communication Manager host name.

3. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) WorkRequestID
B) Contextld
C) Caller ID
D) DNIS Number

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) Web Browser
B) CS TOOL
C) POSTMAN
D) SERVICE MAP

5. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Block New Service State
B) Deny New Service State
C) Active New Service State
D) Accept New Service State

Solutions: