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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| SAP Integration Suite | 11-20% | - Open Connectors - Integration strategy and architecture - Cloud Integration capabilities - API Management |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. SOAP
- B. OData
- C. RFC
- D. SLT
Correct Answer: A,B 🗳️
You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
- A. Improve contract negotiations
- B. Minimize spending risk
- C. Centralize master data
- D. Enable transparent organization
Correct Answer: A,B 🗳️
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Contacts
- B. All Clients
- C. All Customers
- D. All Consumers
Correct Answer: A,D 🗳️
Which of the following definitions describes an extension in SAP Commerce Cloud?
- A. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
- B. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
- C. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
- D. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
Correct Answer: B 🗳️
Which statement describes SAP One Domain Model?
- A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- B. It is a domain model for classifying integration types to different domains.
- C. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- D. It is a common model for business objects that enables systems to speak the same language during data exchange.
Correct Answer: D 🗳️






