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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Operational reporting
|
| SAP Field Service Management Overview | - System architecture and components
|
| Planning and Dispatching | - Scheduling and optimization
|
| Integration and Extensions | - SAP integration scenarios
|
| Master Data and Configuration | - Core master data setup
|
| Mobile Field Service Execution | - Technician mobile application
|
SAP Certified - SAP Field Service Management Sample Questions:
1. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Smartforms and feedback (checklists)
B) Autoscheduling
C) Customer self service
2. What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
3. Which of the following features are part of company configuration?
There are four correct answers.
A) Service workflows
B) Company settings
C) Custom translations
D) Admin policy groups
E) Screen configuration
F) Password policy
4. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Business Processes
B) Moments
C) Chat assistants
D) Moment sets
5. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A) Employee satisfaction
B) Marketing channels
C) Tools
D) Customer service protocols
E) Processes
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A,B,C,E | Question # 4 Answer: B,D | Question # 5 Answer: C,E |






