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EXIN ITIL Foundation Sample Questions:

1. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be accountable for the outcome of an activity
B) Manage an activity
C) Be kept up-to-date on the progress of an activity
D) Perform an activity

2. Which statement about change management is CORRECT?

A) It optimizes financial exposure
B) It optimizes overall business risk
C) It ensures that servicerequests follow the normal change management process
D) It ensures that all changes are authorized by the change advisory board (CAB)

3. Which one of the following generates demand for services?

A) Service level agreements (SLA)
B) Infrastructure trends
C) Patterns of business activity (PBA)
D) Cost of providing support

4. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service catalogue management
B) Service level management
C) Demand management
D) Service transition

5. Which processes ensure the targets in the underpinning contracts are appropriate?

A) Supplier management and service level management
B) Design coordination and service level management
C) Service level management and availability management
D) Configuration management and service portfolio management

Solutions: