[Aug 14, 2024] New 500-444 Exam Dumps with High Passing Rate
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Cisco 500-444 exam covers a range of topics, including the installation and configuration of CCE components such as Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse. Additionally, the exam tests the candidate's ability to troubleshoot common issues related to these components, including call routing, media resources, and agent desktop applications.
Cisco 500-444 exam is a certification exam for IT professionals who are interested in implementing and troubleshooting Cisco Contact Center Enterprise (CCE) solutions. 500-444 exam is designed to validate the knowledge and skills of candidates in various areas of CCE, including installation, configuration, and troubleshooting of contact center technologies. 500-444 exam is a requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification, and passing it will demonstrate a candidate's expertise in designing, deploying, and supporting contact center solutions.
NEW QUESTION # 22
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. OnDemand
- B. Automated differential
- C. Push
- D. Manual differential
Answer: B
Explanation:
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
NEW QUESTION # 23
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Secure communication using flow around mode
- B. Record calls by forking the media using build-in-bridge
- C. NAT for address hiding D Demarcation point between networks
- D. Silent Monitor inbound voice calls
- E. Normalize SIP messages using SIP profiles
Answer: A,B,D
NEW QUESTION # 24
What is used to build VXML applications?
- A. Call Studio development platform
- B. Configuration Manager
- C. Script Editor tool
- D. PCCE Web Administration Manager (S.P.O.G)
Answer: C
NEW QUESTION # 25
What are two functions of a SIP Proxy Server? (Choose two.)
- A. helps to centralize the administration and call control
- B. load balancer for HTTP and SIP
- C. handles box-to-box redundancy
- D. centralizes dial plans
- E. connects to Call Router
Answer: A,D
Explanation:
Explanation
A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:
Centralizes dial plans: A SIP proxy server can centralize the dial plans for a SIP network, meaning that it can translate and route calls based on a unified set of rules and policies. This simplifies the administration and management of the SIP network and ensures consistent call routing across different devices and locations.
Helps to centralize the administration and call control: A SIP proxy server can also help to centralize the administration and call control of a SIP network, meaning that it can provide a single point of contact and configuration for all the SIP devices and endpoints. This reduces the complexity and overhead of maintaining multiple SIP servers and devices and allows for easier monitoring and troubleshooting of the SIP network.
References:
1: What Is a SIP Proxy? How Does a SIP Server Work? - Nextiva
2: What is a SIP Proxy Server and How Does It Work? - ULTATEL Blog
3: What is SIP proxy? | Webopedia
4: Definition of SIP proxy | PCMag
5: All About SIP Proxy: What is a SIP Server? | TelNet Worldwide
NEW QUESTION # 26
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- A. CVP
- B. CUCM
- C. DNIS
- D. CUBE
Answer: D
Explanation:
Explanation
An enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks is Cisco Unified Border Element (CUBE). CUBE is a Cisco IOS software application that acts as a network border element between two or more VoIP networks, providing interconnectivity, security, and transcoding1. CUBE can be deployed on Cisco Integrated Services Routers (ISRs), Cisco Aggregation Services Routers (ASRs), or Cisco Cloud Services Routers (CSRs) in the enterprise network edge1. CUBE enables enterprises to use SIP trunking services from service providers, as well as interconnect their on-premises or cloud-based unified communications systems with other SIP networks1. CUBE also supports various features such as call admission control, media flow-through or flow-around, quality of service, and media recording1.
CUCM, CVP, and DNIS are not valid options for this question. CUCM stands for Cisco Unified Communications Manager, which is a call processing system that provides call control, device management, and user administration for Cisco IP telephony and video solutions2. CVP stands for Cisco Unified Customer Voice Portal, which is an interactive voice response system that provides self-service and call routing applications for contact centers3. DNIS stands for Dialed Number Identification Service, which is a feature that identifies the number dialed by the caller and passes it to the destination device. None of these products or features act as an enterprise-focused SBC providing voice and video connectivity from the enterprise IP network to service provider SIP trunks.
References: Cisco Unified Border Element Configuration Guide1, Cisco Unified Communications Manager Overview2, Cisco Unified Customer Voice Portal Overview3, Dialed Number Identification Service
NEW QUESTION # 27
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Dial-Peers
- B. ATR
- C. voice-class
- D. Voip voice
Answer: A
NEW QUESTION # 28
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. SAML
- B. Active Directory Federation Services (ADFS)
- C. OAuthv2
- D. Identity Service (IdS)
Answer: B
NEW QUESTION # 29
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. Standard
- C. Common Ground
- D. User Interface
- E. Deviation
Answer: C,E
NEW QUESTION # 30
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Features -> Single Sign-On
- B. Infrastructure Settings -> License Management
- C. Features -> Context Service
- D. Infrastructure Settings -> Device Configurations -> Identity Services
Answer: A
Explanation:
Explanation
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date1.
SAML (Security Assertion Markup Language) is a standard protocol for exchanging authentication and authorization information between an identity provider (IdP) and a service provider (SP). SAML uses XML-based assertions that contain information about the user's identity, attributes, and privileges. SAML certificates are used to sign and encrypt the assertions, and to verify the trust relationship between the IdP and the SP2.
PCCE (Packaged Contact Center Enterprise) is a solution that integrates multiple Cisco Unified Communications applications, such as CCE (Contact Center Enterprise), CVP (Customer Voice Portal), Finesse, CUIC (Unified Intelligence Center), and ECE (Enterprise Chat and Email). PCCE uses SAML to enable single sign-on (SSO) for users to access various PCCE applications with one username and password. PCCE uses Cisco Identity Service (IdS) as the SP and supports various IdPs, such as Active Directory Federation Services (AD FS), PingFederate, or Okta1.
The PCCE Web Administration Manager (S.RO.G) is a web-based interface that allows administrators to configure and manage various PCCE features and settings, such as SSO, Context Service, License Management, Device Configurations, etc. The S.RO.G stands for Single Pane of Glass, which means that the PCCE Web Administration Manager provides a unified and simplified view of the PCCE system1.
The other options are incorrect because:
A: Features -> Context Service is a menu that allows administrators to configure and manage the Context Service feature, which is a cloud-based service that stores and retrieves customer data across different channels and applications. It has nothing to do with the SAML Certificate Expiry details1.
B: Infrastructure Settings -> License Management is a menu that allows administrators to configure and manage the license settings for the PCCE system, such as the license type, the license server, the license usage, etc. It has nothing to do with the SAML Certificate Expiry details1.
D: Infrastructure Settings -> Device Configurations -> Identity Services is a menu that allows administrators to configure and manage the Cisco Identity Service settings, such as the IdP URL, the IdS URL, the IdS certificate, etc. It does not show the SAML Certificate Expiry details, but rather the IdS Certificate Expiry details, which are different1.
References:
3: Discuss Cisco 500-444 Exam Topic 4 Question 10 | Pass4Success 1: Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 - Single Sign-On 4: Free Cisco 500-444 CCEIT Questions - Pass Cisco 500-444 - Pass4Success 2: Application Management certificates frequently asked questions
NEW QUESTION # 31
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. OnDemand
- B. Automated differential
- C. Push
- D. Manual differential
Answer: B
NEW QUESTION # 32
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. OnDemand
- B. Automated differential
- C. Push
- D. Manual differential
Answer: B
Explanation:
Explanation
The sync job that runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state is the Automated differential sync job. This sync job compares the configuration of the Packaged CCE components on the primary and secondary nodes and applies the changes to the secondary node if there is any difference. The Automated differential sync job is enabled by default and runs every 10 minutes. It can also be triggered manually from the SPOG UI12.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Synchronize the Configuration1 Troubleshoot CVP on SPOG that Shows Out of Sync - Cisco3
NEW QUESTION # 33
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP WebServicesManager
- B. Cisco CVP VXML server
- C. Client license service
- D. Cisco CVP Call server
Answer: A
NEW QUESTION # 34
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Digital certificate
- B. Root certificate
- C. Domain validation certificate
- D. Self-signed certificate
- E. Certificate authority certificate
Answer: A,E
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
NEW QUESTION # 35
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -keystore cacerts
- B. keytool -list cacerts
- C. keytool -list -showinfo
- D. keytool -list -alias
Answer: A
NEW QUESTION # 36
What are two considerations for Active Directory (AD)? (Choose two.)
- A. Read-Only Domain Controllers (RODC) are supported
- B. supports multi-domain, single AD Forest topology
- C. user interface available
- D. Remote Access Control is available for software
- E. global catalogs are required at each AD site
Answer: A,B
Explanation:
Explanation
Active Directory (AD) is a directory service that provides centralized authentication, authorization, and management of users, computers, and resources in a network. AD is based on a hierarchical structure of domains, trees, and forests, where each domain represents a logical administrative unit with its own security policies and replication scope. AD also supports site topology, which defines the physical structure of the network based on locations and network links. Some of the considerations for AD are:
Read-Only Domain Controllers (RODC) are supported. An RODC is a domain controller that hosts a read-only copy of the AD database and does not accept any changes from clients. RODCs are useful for improving security and performance in remote or branch offices that have unreliable or slow network connections to the main office. RODCs can also cache credentials for specific users and groups, and provide local authentication services without exposing the entire AD database12.
Supports multi-domain, single AD Forest topology. A forest is a collection of one or more AD domains that share a common schema, configuration, and global catalog. A forest can have multiple domains that are organized in a tree structure, where each domain has a trust relationship with its parent domain. A multi-domain, single forest topology allows for administrative autonomy, scalability, and flexibility in managing different domains within the same organization. For example, a company can have separate domains for different regions, departments, or business units, and still share common resources and services across the forest34.
References:
What is a Read-Only Domain Controller?
Read-Only Domain Controller (RODC) Best Practices
Designing the Site Topology
Active Directory Domain Services Overview
NEW QUESTION # 37
Where can the readiness for the CCE deployment be verified?
- A. CCE Web Admin -> Infrastructure - Inventory
- B. CCE Web Admin -> Deployment Settings - Inventory
- C. CCE Web Admin -inventory
- D. CCE Web Admin -> Machines - inventory
Answer: B
Explanation:
The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings - Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.
NEW QUESTION # 38
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. MoH
- B. Ringing
- C. Audio
- D. an error message
Answer: D
NEW QUESTION # 39
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 200/800
- B. 200/1200
- C. 200/400
- D. 100/600
Answer: A
Explanation:
Explanation
The Active and Configured CUIC Users for the 2K deployment model are 200 and 800 respectively. This means that the CUIC server can support up to 200 concurrent users and up to 800 configured users. A concurrent user is a user who is logged in to CUIC and actively using the application. A configured user is a user who has an account in CUIC, regardless of whether they are logged in or not. The 2K deployment model is one of the UCCE deployment types that defines the maximum number of agents, supervisors, and reporting users that can be supported by the system. The 2K deployment model can support up to 2000 agents, 200 supervisors, and 200 CUIC concurrent users12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - CLI Commands during Installation and Upgrade 2 Cisco 500-444 Quiz 1 Topic 8 Questions 1-5 1
NEW QUESTION # 40
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. Common Ground
- C. Standard
- D. User Interface
- E. Deviation
Answer: B,C
Explanation:
Explanation
There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (1) - Upgrade Overview2 Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - Upgrade Overview3
NEW QUESTION # 41
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Setup login
- B. Local administrator login
- C. Service Account login
- D. Windows login
Answer: C
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION # 42
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To pass the Cisco 500-444 exam, candidates must have a good understanding of Cisco Contact Center Enterprise technologies and be able to demonstrate their knowledge through practical applications. They should also be familiar with the latest industry trends and best practices for implementing and troubleshooting Cisco Contact Center Enterprise solutions.
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