[May 11, 2024] 220-1002 Test Prep Training Practice Exam Questions Practice Tests
Exam Questions Answers Braindumps 220-1002 Exam Dumps PDF Questions
NEW QUESTION # 75
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
- A. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
- B. Send a test email, open a command prompt to check the file system, and empty the browser cache
- C. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
- D. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
Answer: D
NEW QUESTION # 76
A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet.
Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).
- A. Perform a system file check and replace any changed files with their original versions
- B. Enable the pop-up blocker on the Internet browser
- C. Perform a hard shutdown and cold boot the computer
- D. Scan the RAM and hard drive using an up-to-date antivirus program.
- E. Uninstall any recently installed unknown programs and browser extensions,
Answer: B,E
NEW QUESTION # 77
A user reports personal files have been renamed and are undecipherable. Images have been to the user's folder that request payment to unlock the files. The technician has quarantined the infected system and disabled System Restore. Which of the following should the technician do to unlock the user's files?
- A. Remove the malware and recover the files from a backup
- B. Run safe mode to decrypt the user's files
- C. Initialize and repartition the hard drive to recover the files
- D. Perform a clean installation of Windows
Answer: A
NEW QUESTION # 78
A user reports malware activity on an isolated workstation used for testing. It is running an end-of-life OS, and a USB drive is the only method used to transfer files. After removing the malware and replacing the USB drive with a brand new one, the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system.
Which of the following did the technician forget to do to prevent reinfection?
- A. Disable System restore and remove all restore points from the system
- B. Connect to the network and update the OS with the latest security patches
- C. Update the local antivirus and set it to scan automatically every evening
- D. Scan and clean the USB device used to transfer data from the equipment
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 79
Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as
"ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?
- A. Advice Ann to pug an Ethernet cable into her laptop
- B. Direct Ann to run an antivirus program on her laptop
- C. Ask Ann to open a browser and watch for a redirect page
- D. Remote into Ann's system and restart the wireless adapter
Answer: C
NEW QUESTION # 80
An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement.
Which of the following should the technician do NEXT?
- A. Submit a change order for approval
- B. Insist the worker accepts the standard desktop
- C. Document the request and place the order
- D. Create a risk analysis report for review
Answer: A
NEW QUESTION # 81
A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?
- A. Display settings
- B. Sync Center
- C. Power Options
- D. Device Manager
Answer: A
NEW QUESTION # 82
A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?
- A. Local share
- B. Inheritance
- C. File attributes
- D. Share permissions
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 83
When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet. The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues The network administrator notices abnormally high network utilization Which of the following is the MOST likely issue the company is experiencing?
- A. Browser redirection
- B. Rogue antivirus
- C. OS update failures
- D. Malware infection
Answer: D
NEW QUESTION # 84
A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word. Which of the following should a technician check FIRST?
- A. The printer driver version
- B. The print spooler service
- C. The USB cable from the PC to the printer
- D. The toner volume in the printer
Answer: D
NEW QUESTION # 85
An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster.
In addition to the generators and UPS systems, which of the following should the technician recommend testing?
- A. Server backups
- B. Alarm systems
- C. Emergency lighting
- D. Fire suppression systems
Answer: A
NEW QUESTION # 86
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?
- A. Ping
- B. Iwconfig
- C. Nslookup
- D. Nbtstat
Answer: A
NEW QUESTION # 87
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)
- A. Ratio power levels
- B. Content filtering
- C. MAC filtering
- D. Physical security
- E. Default SSID
Answer: D,E
NEW QUESTION # 88
Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?
- A. Cable lock
- B. Common access card
- C. Mantrap
- D. Privacy screen
- E. Biometric device
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 89
A user reports that a cell phoneapplication is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?
- A. Reconnect the wireless network connection
- B. Close all running applications
- C. Hard reset the cell phone.
- D. Remove and reinstall the application.
Answer: C
NEW QUESTION # 90
An office building lost power, and the generator started up. Users on several floors have reported their machines will not start, even though the generator is running. A technician works to divert power from other floors until all users are able to work. Which of the following is the BEST solution for the technician to recommend?
- A. Increase the capacity of the backup generator
- B. Add more redundancy to the power cabling
- C. Implement desktop virtualization
- D. Purchase more battery backups for individual users
Answer: A
NEW QUESTION # 91
A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?
- A. The PC is currently running antivirus.
- B. The PC is quarantined.
- C. Malware corrupted the NIC drivers.
- D. System Restore is disabled.
Answer: B
NEW QUESTION # 92
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