Sep 04, 2026 Detailed New ITIL-4-Foundation Exam Questions for Concept Clearance
ITIL-4-Foundation Exam Preparation Material with New ITIL-4-Foundation Dumps Questions.
Obtaining the ITIL 4 Foundation certification demonstrates an individual's understanding of the ITIL framework and their ability to apply ITIL principles in their work. It also provides a foundation for further ITIL 4 certifications, including the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications. With the increasing demand for IT service management professionals, the ITIL 4 Foundation certification can enhance an individual's career prospects and contribute to organizational success.
NEW QUESTION # 34
What can be used to help determine the impact level of a problem?
- A. Definitive media library (DML)
- B. Standard operating procedures (SOP)
- C. Configuration management system (CMS)
- D. Statement of requirements (SOR)
Answer: C
NEW QUESTION # 35
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
- A. Information security management
- B. Change enablement
- C. Service configuration management
- D. Problem management
Answer: A
NEW QUESTION # 36
What is recommended by the guiding principle 'progress iteratively with feedback'?
- A. The identification of all interested parts at the start of an improvement initiative
- B. An assessment of how all the parts of an organization will affect an improvement initiative
- C. A current state assessment that is carried out at the start of an improvement initiative
- D. An improvement initiative that is broken into a number of manageable sections
Answer: D
NEW QUESTION # 37
What is the purpose of the 'deployment management' practice?
- A. To make new and changed services and features available for use
- B. To plan and manage the full lifecycle of all IT assets.
- C. To protect the information needed by the organization to conduct its business
- D. To move new or changed components to live environments
Answer: D
NEW QUESTION # 38
Which statement about emergency changes is CORRECT?
- A. Emergency changes should be authorized and implemented as service requests
- B. Emergency changes must be fully documented before authorization and implementation
- C. The testing of emergency can be eliminated in order to implement the change quickly
- D. The assessment and authorization of emergency changes is expedited to ensure they can be implemented
quickly
Answer: D
NEW QUESTION # 39
Which principle concentrates on service consumers?
- A. Start where you are
- B. Keep it simple
- C. Focus on value
- D. Optimize and automate
Answer: C
NEW QUESTION # 40
What is an output?
- A. A result for a stakeholder
- B. A possible event that could cause harm or loss
- C. Something created by carrying out an activity
- D. A change of state that has significance for the management of a configuration item
Answer: C
NEW QUESTION # 41
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
- A. Problem identification
- B. Problem analysis
- C. Error control
- D. Problem control
Answer: C
Explanation:
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,re
NEW QUESTION # 42
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
- A. consumption
- B. provision
- C. value
- D. management
Answer: A
Explanation:
Explanation
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20
NEW QUESTION # 43
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
- A. configuration items
- B. events
- C. changes
- D. workarounds
Answer: D
Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 7.
NEW QUESTION # 44
What ensures that service providers and service consumers continue to create value together?
- A. Service level management
- B. Service consumption
- C. Service offerings
- D. Service relationship management
Answer: D
Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page
16; ITIL 4 Practice Guide: Service Relationship Management, page 7.
NEW QUESTION # 45
What are the KEY stakeholder groups mat service providers should cooperate with?
- A. Suppliers
- B. Relationship managers
- C. Customers
- D. Developers
Answer: C
Explanation:
Customers are one of the key stakeholder groups that service providers should cooperate with. Customers are the persons who define the requirements for a service and take responsibility for the outcomes of service consumption1. Customers can be internal or external to the service provider's organization2. Customers are essential for value co-creation, as they provide feedback, resources, and demand for services3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 18; [ITIL
4 Practice Guide: Customer Relationship Management], page 7.
NEW QUESTION # 46
What should be done for every problem?
- A. It should be resolved so that it can be closed
- B. It should be prioritized based on its potential impact and probability
- C. It should have a workaround to reduce the impact
- D. It should be diagnosed to identify possible solutions
Answer: B
NEW QUESTION # 47
Which is included in the purpose of the 'design and transition' value chain activity?
- A. Supporting services according to specifications
- B. Ensuring that service components are available when needed
- C. Providing transparency and good stakeholder relationships
- D. Continually meeting stakeholder expectations for costs
Answer: D
NEW QUESTION # 48
Which process is used to compare the value that new services offer with the value of the services they have
replaced?
- A. Capacity management
- B. Service portfolio management
- C. Service catalogue management
- D. Availability management
Answer: B
NEW QUESTION # 49
When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?
- A. Business objectives
- B. Improvement plans
- C. Assessment results
- D. Measureable Targets
Answer: C
Explanation:
The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.
For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.
https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 50
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.
- A. escalated
- B. closed
- C. analysed
- D. logged
Answer: C
NEW QUESTION # 51
Which can act as an operating model for an organization?
- A. The four dimensions of service management
- B. The service value chain
- C. The ITIL guiding principles
- D. Continual improvement
Answer: B
NEW QUESTION # 52
Which directly assists with the diagnosis and resolution of simple incidents?
- A. Fulfillment of service requests
- B. Scripts for collecting user information
- C. Use of shift working patterns
- D. Creation of a temporary team
Answer: B
NEW QUESTION # 53
Which helps to streamline the fulfilment of service requests?
- A. Creating new workflows for every service request
- B. Separating requests relating to service failures from the degradation of services
- C. Understanding which service requests can be accomplished with limited approvals
- D. Eliminating service requests which have complex workflows
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 54
Which is a purpose of the 'relationship management' practice?
- A. To be the entry point and single point of contact for the service provider with all of its users
- B. To protect the information needed by the organization to conduct its business
- C. To systematically observe services and service components
- D. To identify, analyze, monitor, and continually improve links with stakeholders
Answer: D
NEW QUESTION # 55
Which ITIL 4 practice is primarily focused on supporting decision-making about the purchase, re-use, retirement, and disposal of IT assets?
- A. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
- B. Moving assets to live or other environments for testing or staging
- C. Providing information on how assets are configured and the relationships between them
- D. Making new and changed assets available for use
Answer: A
Explanation:
In ITIL 4, the IT asset management practice is concerned with managing IT assets so that their value is maximized, and financial, legal, and operational risks are controlled. An IT asset is defined as any financially valuable component that can contribute to the delivery of a service.
The purpose of IT asset management includes:
* Making sure IT assets are used effectively
* Ensuring that IT assets are accounted for and controlled
* Supporting decision-making about purchase, re-use, retirement, and disposal of IT assets This matches option B exactly:
"Supporting decision-making about purchase, re-use, retirement, and disposal of assets." Why the other options are not correct:
* A. Moving assets to live or other environments for testing or stagingThis is part of deployment management, whose purpose is to move new or changed components to live or test environments.
* C. Making new and changed assets available for useThis relates more to release management and deployment management - getting releases into use and making them available to customers and users.
* D. Providing information on how assets are configured and the relationships between themThis is the core of service configuration management, which focuses on configuration items, their attributes, and relationships in configuration records (often stored in a CMDB or CMIS).
Therefore, B is correct because it reflects the core decision-support and lifecycle focus of IT asset management.
References (ITIL 4 Foundation):
* ITIL Foundation: ITIL 4 Edition - Practice guide overview, IT Asset Management (purpose and definition of IT assets)
* ITIL Foundation: ITIL 4 Edition - Summary of the 15 ITIL practices
NEW QUESTION # 56
What is the difference between the 'incident management" and 'service desk' practices'?
- A. Incident management resolves complex issues, service desk reserves simpler issues
- B. Incident What is the difference between the 'incident management" and 'service
- C. Incident management manages interruptions to services, service desk monitors achieved service quality
- D. Incident management restores service operation; service desk provides communication with users
Answer: D
Explanation:
The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2. The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page
32; ITIL 4 Practice Guide: Incident Management, page 7.
NEW QUESTION # 57
Which practice has a purpose that includes managing authentication and non-repudation?
- A. IT Asset Management
- B. Information security management
- C. Service Configuration management
- D. Change enablement
Answer: B
Explanation:
Nonrepudiation provides an assurance that the sender of data is provided with proof of delivery and the recipient is provided with proof of the sender's identity, so neither can later deny having processed the data. Further, this concept can apply to any activity, not just the sending and receiving of data; in a more general sense, it is a mechanism to prove that an activity was performed and by whom. Nonrepudiation is typically comprised of authentication, auditing/logging, and cryptography services.
https://www.sciencedirect.com/topics/computer-science/nonrepudiation
NEW QUESTION # 58
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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge of individuals who want to demonstrate their understanding of the ITIL 4 framework. ITIL stands for Information Technology Infrastructure Library, and it is a popular framework used by organizations to manage their IT services effectively. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 framework and is ideal for those who are new to ITIL and want to learn about its fundamental concepts.
ITIL-4-Foundation 2026 Training With 121 QA's: https://vcetorrent.passreview.com/ITIL-4-Foundation-exam-questions.html