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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Customer requirements analysis
|
| Topic 2: Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Topic 3: Collaboration and Unified Communications | - Avaya collaboration tools
|
| Topic 4: Security and Network Design | - Network considerations
|
Avaya Midsize Solution Design Sample Questions:
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The JBM24/JEM24 button module
- B. The built-in volume boost
- C. The color display
- D. The J100 wireless module
Correct Answer: C 🗳️
With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
- A. They can have direct online video calling but no video conferences.
- B. They can host online video conferences with a maximum of 15 participants.
- C. They can host online video conferences with a maximum of 5 participants.
- D. They can host online voice conferences with a maximum of 15 participants.
Correct Answer: B 🗳️
Refer to the IT-FAC scenario and exhibits.


The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It supports off-premise connectivity.
- B. It uses a line of ruggedized endpoints.
- C. It utilizes the WiFi network of APs.
- D. It operates on a separate DECT network.
Correct Answer: B,C 🗳️
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Proactive Outreach Manager
- B. Communication Control Toolkit
- C. Outbound Campaign Management Tool
- D. Orchestration Designer
Correct Answer: C 🗳️
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Avaya Agent Desktop
- B. Avaya Communicator
- C. Agent Desktop Display
- D. one-X Agent
Correct Answer: B 🗳️
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