Avaya 37820X Q&A - in .pdf

  • 37820X pdf
  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Nov 04, 2026
  • Q & A: 66 Questions and Answers
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  • Updated: Nov 04, 2026
  • Q & A: 66 Questions and Answers
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  • 37820X Testing Engine
  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
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  • Q & A: 66 Questions and Answers
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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Design Principles- Customer requirements analysis
  • 1. Sizing and scalability considerations
    • 2. Business needs assessment
      - Design methodologies
      • 1. Greenfield vs migration design approaches
        • 2. High availability and resilience design
          Topic 2: Avaya Midsize Solution Fundamentals- Avaya IP Office architecture overview
          • 1. Deployment models for midsize environments
            • 2. Core components and system architecture
              - Solution components and capabilities
              • 1. Voice, video, and messaging integration
                • 2. Unified Communications services
                  Topic 3: Collaboration and Unified Communications- Avaya collaboration tools
                  • 1. Soft clients and endpoints integration
                    • 2. Mobile and remote access solutions
                      - Communication services integration
                      • 1. VoIP and SIP trunking concepts
                        • 2. Integration with enterprise platforms
                          Topic 4: Security and Network Design- Network considerations
                          • 1. QoS for voice traffic
                            • 2. Bandwidth planning and optimization
                              - Security best practices
                              • 1. User authentication and access control
                                • 2. Encryption and secure signaling

                                  Avaya Midsize Solution Design Sample Questions:

                                  Question #1

                                  With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

                                  • A. The JBM24/JEM24 button module
                                  • B. The built-in volume boost
                                  • C. The color display
                                  • D. The J100 wireless module
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #2

                                  With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

                                  • A. They can have direct online video calling but no video conferences.
                                  • B. They can host online video conferences with a maximum of 15 participants.
                                  • C. They can host online video conferences with a maximum of 5 participants.
                                  • D. They can host online voice conferences with a maximum of 15 participants.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #3

                                  Refer to the IT-FAC scenario and exhibits.



                                  The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
                                  What are two characteristics of this mobility solution? (Choose two.)

                                  • A. It supports off-premise connectivity.
                                  • B. It uses a line of ruggedized endpoints.
                                  • C. It utilizes the WiFi network of APs.
                                  • D. It operates on a separate DECT network.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

                                  Question #4

                                  A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
                                  Which component Is used to create surveys In ACCS?

                                  • A. Proactive Outreach Manager
                                  • B. Communication Control Toolkit
                                  • C. Outbound Campaign Management Tool
                                  • D. Orchestration Designer
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

                                  • A. Avaya Agent Desktop
                                  • B. Avaya Communicator
                                  • C. Agent Desktop Display
                                  • D. one-X Agent
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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