Avaya 132-S-710.2 Q&A - in .pdf

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  • Exam Code: 132-S-710.2
  • Exam Name: Avaya Specialist: Call Center Design Elective Exam
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  • Q & A: 100 Questions and Answers
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Avaya 132-S-710.2 Exam Syllabus Topics:

SectionObjectives
Call Center Architecture Design Fundamentals- Design Principles
  • 1. Redundancy models for contact centers
    • 2. Scalability and high availability design
      - Avaya Contact Center Solutions Overview
      • 1. Avaya Aura Contact Center components
        • 2. Call routing concepts
          Solution Design and Deployment- System integration
          • 1. SIP-based contact center integration
            • 2. PSTN and VoIP connectivity considerations
              - Platform design
              • 1. Call flow design for enterprise environments
                • 2. Avaya Aura architecture alignment
                  Operational and Support Considerations- Maintenance planning
                  • 1. Failover and disaster recovery design
                    • 2. System monitoring and troubleshooting design
                      Capacity Planning and Performance- Service quality considerations
                      • 1. QoS in voice environments
                        • 2. Latency and routing efficiency
                          - Call center sizing
                          • 1. Agent and call volume estimation
                            • 2. Concurrency and traffic modeling
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