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Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Proposal Development | - Developing service proposals and pricing considerations - Designing tailored service solutions |
| Presentation and Competitive Positioning | - Competitive analysis of service solutions - Delivering effective presentations and demonstrations |
| Huawei Service Portfolio and Solutions | - Mapping services to customer scenarios - Overview of Huawei enterprise service offerings |
| Customer Needs Analysis | - Techniques for gathering and documenting customer requirements - Translating requirements into solution options |
| Proof of Concept (PoC) and Handover | - Transition from presales to delivery teams - Planning and executing PoC activities |
| Presales Service Fundamentals | - Role and principles of presales services - Presales workflows and customer engagement basics |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. In order to ensure the learning quality of the trainees and sufficient superior operation time, what is the maximum class size of the training center for product technology training?
A) 20
B) 12
C) 18
D) 16
2. Which one is not included in the business migration assessment survey?
A) Computer room environment
B) System performance parameters
C) IT system configuration
D) IT organizational structure
3. For class training delivered at locations other than Huawei's training centers or branches, the customer is generally responsible for providing the required teaching venues and equipment, and solves the main responsibilities of the students' transportation, accommodation, food, and Huawei.
A) Centralized training
B) Local training
C) Remote training
D) Rolling car training
4. What are the precautions for selling hard disk media retention services? (Multiple choice)
A) It is necessary to be within the validity period of the equipment maintenance and the maintenance should include on-site service
B) Purchase all hard disks for the full set of devices
C) Generally sold on an annual basis
D) You can purchase media retention services for individual hard drives under the host
E) Unlimited
5. Which of the following is not the service content of the ITO service solution?
A) O&M services
B) Service design
C) Optimize services
D) Expert support services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,B,C | Question # 5 Answer: C |






