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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A) Evaluate measurements and metrics
B) Define measurable targets
C) Perform baseline assessments
D) Execute improvement actions

2. Which are elements of the service value system?

A) Customer value, stakeholder value, organization
B) Governance, service value chain, practices
C) Outcomes, utility, warranty
D) Service provision, service consumption, service relationship management

3. Which can act as an operating model for an organization?

A) Continual improvement
B) The service value chain
C) The ITIL guiding principles
D) The four dimensions of service management

4. Which two practices use workarounds?

A) Incident management and continual improvement
B) Change enablement and problem management
C) Change enablement and continual improvement
D) Problem management and incident management

5. Which dimension includes the knowledge needed for the management of services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

Solutions: