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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process is optimised
B) the process meets the intended purpose
C) the process is cost-effective
D) the process produces as little waste as possible

2. Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

A) make to order
B) customisation
C) mass production
D) mass customisation

3. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) defining business needs
B) value engineering
C) business process re-engineering
D) quality function deployment

4. Which of the following items created by an organisation are intangible? Select TWO

A) A massage given at a Spa
B) A cup of coffee from a restaurant
C) Legal Advice provided by a solicitor
D) A shirt bought at a retail outlet

5. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no- operations management is concerned with ensuring the organisation is profitable
B) yes- operations management is ensuring a company has the correct resources to create goods
C) no - operations management can also be concerned with the creation of intangible goods
D) yes- operations management ensures there are sufficient goods produced to meet customer demand

Solutions: