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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Resources | 16% | - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Set up operating hours and availability |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
A) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B) A service resource can only be 2 member of 2 single Crew
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Capacity-based scheduling is supportedfor Service Crews.
2. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
A) Products Required and Skill Requirements
B) Estimated Duration and Sen/ice LevelAgreement
C) Products Required and Estimated Duration
D) Skill Requirements and Products Consumed
3. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
A) The Due Date of the Service Appointment
B) When Service Resources are available for work
C) The Maintenance Plan for the Account
D) The Time Slots for Appointment Booking
4. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
A) Deselect workinglocation primary on the working territories work rule
B) Remove the match territory work rule
C) Includes the match territory work rule
D) Select working location enable primary on the working territories work rule
5. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?
A) Relate the Time Sheet to the Service Appointment.
B) Relate the Time Sheet Entries to the Service Appointment.
C) Relate the Time Sheet Entries to the Work Order Line Item.
D) Relate the Time Sheet to the Work Order Line Item.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: A,C | Question # 5 Answer: C |






