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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration |
| Topic 2: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Reports and Dashboards - Custom Report Generation - Service Performance Metrics |
| Topic 3: Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Status Management - Service Order Scheduling and Planning |
| Topic 4: Mobile Application | 20% | - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Real-Time Communication - Offline Capabilities |
| Topic 5: Resource Management | 22% | - Skill-Based Matching - Travel and Route Optimization - Workforce Planning and Forecasting - Technician Management |
SAP Certified - SAP Field Service Management Sample Questions:
1. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) True
B) False
2. What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
A) To develop marketing strategies
B) To monitor financial performance
C) To foster resilient business processes and extensions
D) To facilitate employee training programs
E) To view and assess system adherence to Clean Core principles
3. Which statement is true regarding the planning widget?
Choose the correct answer.
A) A dispatcher can choose which policy is applied by the planning widget
B) The planning widget can handle only 1 activity at a time
C) The planning widget can handle only 1 technician at a time
D) An administrator can choose which policy is applied by the planning widget
4. The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
A) True
B) False
5. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Smartforms and feedback (checklists)
B) Autoscheduling
C) Customer self service
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |






