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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

Question 1

Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

A. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
B. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

Question 2

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A. They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
B. Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
C. Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D. They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.

Question 3

Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A. 30
B. 50
C. 100

Question 4

True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A. True
B. False

Question 5

If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A. Avaya Contact Center Select
B. Avaya Outbond Contact Express
C. Avaya IP Office Contact Center

Solutions: