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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Positioning | - HP differentiation
|
| HP Printing Portfolio Overview | - Print ecosystem and services
|
| Managed Print Services (MPS) | - Service delivery models
|
| Print Security and Compliance | - Regulatory compliance
|
| Customer Needs and Solution Selling | - Identifying customer requirements
|
HP Selling HP EMEA pMPS Sample Questions:
1. What is HP Capture and Route?
A) a versatile server-based device driver
B) a highly scalable capture to workflow solution
C) a highly secure fleet management solution
D) an MFP-based capture solution
2. What are HP Care Pack services?
A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
3. Which tool does a partner use to create an HP pMPS proposal?
A) Report function within the Service Portal tool
B) HP Managed Print Services Pricing tool
C) HP Express Decision Portal tool
D) HP Channel-Led PPU Pricing tool
4. What is one advantage of a transactional sales approach compared to a contractual sales approach?
A) price competition
B) no significant time investment required
C) more profitable
D) more effort required to close
5. Which statement is true about the contract duration for an HP SPS add-on?
A) It has fixed contract options of 36, 48, or 60 months.
B) It can terminate at the same date as the main contract (co-terminus) or it can terminate at a later date (non-co-terminus).
C) It is a fixed-term contract of 60 months, paid quarterly in advance.
D) The contract must have an end date that is separate from the termination of the main contract (non-co-terminus only).
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |






