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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) Integrated
C) Local
D) External

2. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Vector Routing Number (VRN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)

3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 15600
B) 10400
C) 100000
D) 500000

4. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Vector
D) Split

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Vector
D) Split

Solutions: