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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

A) Use the Warranties workspace and add the Contact control.
B) Insert the Warranties control into a tab in the Contact workspace.
C) Insert a report control and assign a Warranties report into a tab in the Contact workspace
D) Insert the Warranties fields into the Contact workspace.

2. Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A) Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
B) Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
C) Add "print" using the Stop word editor and add "print" to the alias file.
D) Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.

3. After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

A) Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
B) Verify that all selections of the target answer(s) contain the search terms you're looking for.
C) Create alias and thesaurus entries with the correct target search terms.
D) Update the answer keywords
E) Create entries for the word and its syntax in the dictionary file.

4. Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?

A) Unresolved
B) Waiting
C) Updated
D) Solved

5.
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?

A) Provides context-sensitive help
B) Contains shortcuts for adding records and items to the knowledge base
C) Can include shortcuts to commonly used reports
D) Provides quick access to any of the interfaces defined for your application

Solutions: