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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission

2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

3. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) get expert supervision while the IT team installs the new devices to ensure it is done correctly
B) get installation training to help the customer stay involved in each step of the process
C) provide customers with return packaging in case they decide to exchange products
D) optimize the customer's IT resources with expert deployment
E) achieve global consistency in the installation and setup of devices

4. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps customers find discounts on hardware they plan to purchase.
C) It helps you quickly identify eligible Care Packs for an HP hardware product.
D) It enables you to view recommended Care Packs and supporting information.

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