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HP Selling HP Supplies 2020 Sample Questions:

1. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
B) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
C) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
D) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.

2. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Original HP supplies work the first time, every time.
B) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
C) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
D) Original HP supplies help reduce service calls, minimizing printer downtime.
E) Non-HP supplies are not recyclable and are costly to dispose of properly.

3. According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?

A) Original HP cartridges are easier to install and recycle.
B) Original HP cartridges yield faster printing speeds with no wasted pages.
C) Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
D) Original HP cartridges are more secure as a result of better packaging and supply chain control.

4. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
B) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
C) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
D) Almost 90% of remanufactured cartridges end up in a landfill.

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