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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Assessment | 20% | - Matching products to workload and environment - Identifying business and user requirements - Addressing pain points and workflow challenges |
| Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Managed Print Services (MPS) basics - Warranty and support options |
| Selling and Value Proposition | 20% | - Competitive positioning - Presenting solutions and benefits - Pricing, financing, and closing strategies |
| Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Security, sustainability, and reliability advantages - Total Cost of Ownership (TCO) and ROI |
| HP Imaging and Printing Product Portfolio | 25% | - LaserJet and InkJet printer families - Multi-Function Printers (MFPs) and Flow MFPs - DesignJet large-format solutions - Supplies, accessories, and service offerings |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is HP Capture and Route?
A) A versatile server-based device driver
B) A highly scalable capture to workflow solution
C) An MFP-based capture solution
D) A highly secure fleet management solution
2. Which feature of an HP flow MFP is an important upgrade for workflow optimization?
A) Larger, eight-inch touchscreen color control panel
B) Increased monthly scan volume
C) Single-pass, double-sided scanning
D) HP Jetdirect network connectivity
3. What are HP Care Pack services?
A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) Bundled genuine HP supplies sold contractually
C) Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
4. What is the meaning of the T in the model name of HP DesignJet printers, such as HP DesignJet T2400 eMFP?
A) Torn cat series
B) Technical
C) Thermal
D) Turbo
5. What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
A) Load all pages into the tray in the original order, and scan them all in the same job.
B) Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
C) Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
D) Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |






